Thank you for choosing Penny’s Quest! Because our products are 100% digital and delivered instantly, we do not offer standard refunds once your purchase is complete. However, your satisfaction and your child’s success are our top priorities. Please review the policy below:

1. No Standard Refunds
Digital Delivery: Upon purchase, all eBooks, audiobooks, workbooks, and printables are available for immediate download.
Final Sale: All digital products are considered “final sale” and cannot be returned.
2. Technical Issues & Access Problems
If you experience any difficulty downloading, accessing, or opening your files, please contact us within 14 days of purchase:

Email: contact@pennysquest.com
Subject Line: “[Order #XXXX] — Access Issue”
We will promptly resend your files in an alternate format or assist you with any technical troubleshooting.
3. Satisfaction Guarantee
We stand behind the effectiveness of Penny’s Quest. If you diligently apply the simple exercises and story-based rituals from Book 1 + Money Monster Planner and see no improvement in your child’s money habits within 30 days, reply to this email so we can:

Coach You One-on-One: We’ll schedule a quick call or send you
an action-plan tailored to your family’s needs.
Provide Bonus Resources: Additional worksheets, mini-challenges, or guided activities—absolutely free.
4. How to Request Support
Reach Out: Email contact@pennysquest.com with your order details.
Tell Us Your Challenge: Briefly describe what didn’t work for you or any errors you encountered.
Receive a Solution: We’ll respond within 24 hours with next steps to make Penny’s Quest a home success.
5. Contact Us
For any questions about this policy or your purchase, please email contact@pennysquest.com.

We’re here to help your child build unbreakable, lifelong money habits!
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